Terms & Conditions

By accessing this website or placing an order with SN, you agree to the following Terms & Conditions.

Product Information

We make every effort to present our products, descriptions, colors, and photographs as accurately as possible.

Please note that colors may appear slightly different in person due to lighting, photography, screen settings, and device displays.

Minor variations that naturally occur due to materials or production may not be considered product defects as long as they do not affect the product’s intended function or overall quality.

Pricing & Availability

All prices displayed on this website are in Indonesian Rupiah (IDR).

Prices and product availability may change at any time without prior notice. Any price changes made after an order has been successfully confirmed will not affect the confirmed order.

Product availability is subject to stock. In the unlikely event that an item becomes unavailable after an order has been placed, our Customer Service team will contact the customer and provide an appropriate solution.

We reserve the right to correct pricing errors, product information, or other inaccuracies displayed on the website.

Orders & Payment

An order is considered confirmed only after successful payment has been received and accepted.

Customers are responsible for ensuring that all order information, including product selection, color, size or variant, name, phone number, and shipping address, is correct before completing the purchase.

Order Cancellation

For any request regarding order cancellation, please contact our Customer Service through the official WhatsApp contact provided on this website.

Cancellation requests may only be accepted if the order has not yet entered the processing or packing stage.

Once an order has been processed, packed, prepared for shipment, or handed over to the courier, it can no longer be cancelled or modified.

Submitting a cancellation request does not automatically guarantee cancellation. All requests are subject to confirmation based on the current status of the order.

Returns, Exchanges & Refunds

For any request regarding a return, exchange, or refund, please contact our Customer Service through the official WhatsApp contact provided on this website.

Requests involving an incorrect, damaged, or defective item must comply with the requirements stated in our Return & Refund Policy.

Returns, exchanges, and refunds are subject to review and approval in accordance with our applicable policies.

Returns or refunds are not accepted for change of mind, personal preference, or incorrect selection of size, color, or product variant unless otherwise stated.

Shipping

Orders are shipped in accordance with our Shipping Policy.

Delivery times provided at checkout or by the courier are estimates and may vary depending on destination, courier operations, weather conditions, public holidays, or other circumstances beyond our control.

Intellectual Property

All content on this website, including photographs, graphics, logos, product names, designs, written materials, and other visual content, belongs to SN or is used with permission.

Such content may not be copied, reproduced, distributed, modified, or used commercially without prior written consent.

Customer Service

If you have any questions regarding an order, cancellation, return, exchange, refund, or these Terms & Conditions, please contact our Customer Service through the official WhatsApp contact provided on this website.

Our Shipping Policy, Return & Refund Policy, and Privacy Policy form part of these Terms & Conditions.