Shipping Policy

We currently ship within Indonesia only.

Order Processing

Orders will be processed after payment has been successfully confirmed.

Processing times may vary depending on order volume, weekends, public holidays, and product availability.

Once your order has been shipped, tracking information will be provided where available.

Shipping Information

Customers are responsible for ensuring that the recipient’s name, phone number, and complete shipping address are entered correctly before placing an order.

We are not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.

Any additional shipping costs caused by an incorrect or incomplete address may be charged to the customer.

Delivery

Orders are shipped using our available delivery partners.

Delivery times shown at checkout or provided by the courier are estimates and are not guaranteed.

Delivery may be affected by destination, weather conditions, courier operations, public holidays, peak periods, or other circumstances beyond our control.

Once an order has been handed over to the courier, delivery is handled by the courier. However, if you experience an issue with your shipment, please contact our Customer Service and we will do our best to assist.

Delivered Packages

Once the courier has marked the package as delivered to the shipping address provided by the customer, the order will be considered delivered.

If you receive an incorrect, damaged, or defective item, please refer to our Return & Refund Policy and submit your claim within the required time period.