Return & Refund Policy

We carefully inspect every order before shipment.

If you receive an incorrect, damaged, or defective item, please contact our Customer Service through the official WhatsApp contact provided on this website within 48 hours (2 x 24 hours) after the package has been delivered to your shipping address.

Claim Requirements

All claims must include your order number and a complete, continuous, and unedited unboxing video.

For a claim to be assessed, the unboxing video must:

Start before the shipping package or box has been opened.
Clearly show the shipping label or airway bill attached to the unopened package.
Clearly show that the outer packaging is still sealed and has not previously been opened.
Show the entire opening process continuously from beginning to end.
Be recorded in one continuous video without cuts, edits, pauses, or missing parts.
Clearly show the product being removed from its original packaging.
Clearly show the original pouch, tags, cable tie, buckle seal, or other packaging components still intact.
Clearly show the incorrect item, defect, damage, or other issue being claimed.

Please do not remove any tags, cable ties, seals, or protective packaging, and do not use the product before submitting your claim.

Claim Eligibility

Claims submitted after the 48-hour period may not be eligible for return, exchange, replacement, or refund.

Claims without a complete and sufficient unboxing video may also be declined.

The product must remain unused, unworn, and in its original condition with all original tags, seals, packaging, and accessories included.

Returns & Exchanges

Returns or exchanges are not accepted for:

Change of mind.
Personal preference.
Incorrect selection of size, color, or product variant by the customer.
Items that have been used, worn, altered, or damaged after receipt.
Claims submitted outside the required 48-hour period.
Claims without sufficient supporting evidence.

Items returned without prior approval from our Customer Service will not be accepted.

Approved Claims

Once a claim has been reviewed and approved, we may offer a replacement, exchange, store credit, or refund, depending on the circumstances and product availability.

For confirmed incorrect, damaged, or defective items, reasonable return shipping costs will be covered by us.

Refunds will be processed through the original payment method or another agreed payment method.

Processing times may vary depending on the bank, payment provider, or payment method used.